House of Commons · Written Ministerial Statement
Supporting People to Claim Universal Credit
11 March 2024 · Department for Work and Pensions
Proposed by Jo Churchill Con Bury St Edmunds
Summarised by AI from the official record, so it can contain mistakes.
At a glance
Key points
- The Citizens Advice and Citizens Advice Scotland will continue to offer 'Help to Claim' support in England, Scotland, and Wales.
- An additional 38m will be invested in the 'Help to Claim' programme from April 2024.
- The programme will assist individuals in making new Universal Credit claims and managing their existing claims, including those transitioning from legacy benefits.
Issue summary
The statement addresses the continuation of support for individuals claiming Universal Credit.
Action requested
Citizens Advice and Citizens Advice Scotland will continue to provide 'Help to Claim' support independently across England, Scotland, and Wales with an additional £38m investment from April 2024. The programme will assist people in making new claims and managing their Universal Credit, including those transitioning from legacy benefits.
Key facts
- Up to a further £38m investment planned for two years starting April 2024.
- Support will continue through telephony and digital channels.
- Nearly 900,000 people have been supported since April 2019 with high satisfaction rates.
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Assessment & feedback
Summary accuracy