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Department for Work and Pensions (DWP) action plan: State Pension age communications and complaints handling
25 June 2026
Type
Written Ministerial Statement
Department
Department for Work and Pensions
TAGS
At a Glance
Issue Summary
The statement addresses the Department for Work and Pensions' response to the Parliamentary and Health Service Ombudsman’s report on the communication of changes to the State Pension age for women born in the 1950s.
Action Requested
The Minister has published an action plan outlining key steps for improving State Pension age communications and complaints handling, with a commitment to continuous learning and collaboration with stakeholders.
Key Facts
- The Parliamentary and Health Service Ombudsman’s report was released in January 2026.
- An action plan has been published on gov.uk to address the report's findings.
- The Minister will place a copy of the action plan in the Libraries of the House.
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Assessment & feedback
Summary accuracy