Commons Sense

House of Commons · Written Ministerial Statement

Help To Claim

26 January 2022 · Department for Work and Pensions

Proposed by David Rutley Con Macclesfield

Benefits & Welfare

Summarised by AI from the official record, so it can contain mistakes.

View on Parliament.uk

At a glance

Key points

  • The Help To Claim programme will continue with an additional 21.3 million investment for 12 months starting April 2022.
  • Citizens Advice will deliver independent support through telephony, digital channels, and in-person jobcentre assistance.
  • The programme covers England, Scotland, and Wales.

Issue summary

The statement discusses the continuation of the 'Help to Claim' programme following a successful grant competition.

Action requested

Citizens Advice will continue to deliver independent support from April 2022, with an additional £21.3 million investment covering England, Scotland and Wales for 12 months. The provision will be available through telephony and digital channels, supplemented by in-person jobcentre assistance.

Key facts

  • ‘Help to Claim’ has supported over half a million people since April 2019.
  • 9 in 10 people rate their overall experience as good or very good.
  • From April 2022, the programme will receive an additional £21.3 million investment.
  • The support will be available through telephony and digital channels starting from April 2022.
  • Jobcentre staff will identify appropriate support for individuals unable to access help via telephony or digital means.
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