Context
NHS accountability is under scrutiny, particularly regarding local Healthwatch organisations which provide an independent voice for patients. There are concerns that these functions may be moved to integrated care boards and local authorities.
Question
Local Healthwatch organisations provide an independent voice when services fall short. What safeguards will the Secretary of State put in place to ensure that as their functions are moved to the integrated care board and local authority, patients retain a genuine independent route to raise concerns? As the Local Government Association has warned, we cannot leave the NHS to mark its own homework.
Answer from James Murray
ICBs will be required to publish an annual statement of how they have gathered feedback and what actions they have taken, while the new patient experience directorate in the Department of Health and Social Care will ensure that patient insight directly shapes national policymaking.
Not addressed: Did not specify exact safeguards for retaining independent routes to raise concerns
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