Civil Service Pension Scheme
2026-06-25
TAGS
Response quality
Questions & Answers
Q1
Partial Answer
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Context
Capita is responsible for managing the UK's Civil Service Pension Scheme, but there are ongoing performance issues including missed targets and a backlog of cases.
What recent discussions has he had with Capita on the performance of civil service pension scheme administration? Behind every statistic is a constituent who is not receiving their pension after years of public service. One case from Farnham took nine months to resolve, and the end-of-June deadline is approaching.
The Cabinet Office has held Capita to account robustly using all commercial levers. Capita has until end of June to restore the service to contractual levels. If it fails, all options including sanctions will be considered.
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Assessment & feedback
Holding Capita To Account Robustly
Using All Commercial Levers
Response accuracy
Q2
Partial Answer
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Context
Capita's performance failures in the Civil Service Pension Scheme have resulted in delayed pensions for public servants, affecting families left behind after a constituent's father died tragically.
Behind every statistic and delayed case is a pensioner who is not receiving their pension. The end-of-June deadline is approaching. Does the Minister genuinely believe that Capita will meet this deadline? What sanctions or remedial actions are planned if it fails?
The Cabinet Office has held Capita to account robustly using all commercial levers. Capita has a strict end-of-June deadline and if it fails, we will consider all options including sanctions.
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Assessment & feedback
Holding Capita To Account Robustly
Using All Commercial Levers
Response accuracy
Q3
Partial Answer
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Context
Capita's IT system failures have led to delayed pensions for public servants, affecting families left behind after a constituent's father died tragically. Another constituent had their pension paid until Capita took over and now receives nothing.
A constituent's father worked all his life in public service but did not receive his pension provision. Another was having his pension paid until Capita took over, and now he is receiving nothing. The problem is the IT system. If Capita cannot make this work by June, it should not be given more time or contracts.
The situation is unacceptable and we will hold Capita to account using all commercial levers. If Capita fails, all options including considering its other Government contracts will be considered.
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Assessment & feedback
Holding Capita To Account
Using All Commercial Levers
Response accuracy