Commons Sense

House of Commons · Ministers' Questions

Civil Service Pension Scheme

Thursday 25 June 2026 · 3 questions

Summarised by AI from the official record, so it can contain mistakes.

Read the full transcript on Parliament.uk

At a glance

Answered 0 Partly answered 3 Not answered 0

Key points

  • Gregory Stafford asked the Minister about recent discussions with Capita regarding the administration of the civil service pension scheme.
  • The Minister stated that the Cabinet Office is holding Capita accountable using all commercial levers and that Capita has until the end of June to restore service to contractual levels.
  • Chi Onwurah highlighted cases where pensioners are not receiving their pensions due to issues with Capita's IT system, urging that no additional time be given if Capita fails to meet the June deadline.

Topics (select to filter)

Questions & Answers

Q1 Gregory Stafford Con Farnham and Bordon
Benefits & Welfare
Context

Capita is responsible for managing the UK's Civil Service Pension Scheme, but there are ongoing performance issues including missed targets and a backlog of cases.

Question

What recent discussions has he had with Capita on the performance of civil service pension scheme administration? Behind every statistic is a constituent who is not receiving their pension after years of public service. One case from Farnham took nine months to resolve, and the end-of-June deadline is approaching.

Answer from Satvir Kaur

The Cabinet Office has held Capita to account robustly using all commercial levers. Capita has until end of June to restore the service to contractual levels. If it fails, all options including sanctions will be considered.

Partly answered

How: Holding Capita To Account Robustly, Using All Commercial Levers

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Q2 Gregory Stafford Con Farnham and Bordon
Benefits & Welfare
Context

Capita's performance failures in the Civil Service Pension Scheme have resulted in delayed pensions for public servants, affecting families left behind after a constituent's father died tragically.

Question

Behind every statistic and delayed case is a pensioner who is not receiving their pension. The end-of-June deadline is approaching. Does the Minister genuinely believe that Capita will meet this deadline? What sanctions or remedial actions are planned if it fails?

Answer from Satvir Kaur

The Cabinet Office has held Capita to account robustly using all commercial levers. Capita has a strict end-of-June deadline and if it fails, we will consider all options including sanctions.

Partly answered

How: Holding Capita To Account Robustly, Using All Commercial Levers

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Q3 Chi Onwurah Lab Newcastle upon Tyne Central and West
Benefits & Welfare
Context

Capita's IT system failures have led to delayed pensions for public servants, affecting families left behind after a constituent's father died tragically. Another constituent had their pension paid until Capita took over and now receives nothing.

Question

A constituent's father worked all his life in public service but did not receive his pension provision. Another was having his pension paid until Capita took over, and now he is receiving nothing. The problem is the IT system. If Capita cannot make this work by June, it should not be given more time or contracts.

Answer from Satvir Kaur

The situation is unacceptable and we will hold Capita to account using all commercial levers. If Capita fails, all options including considering its other Government contracts will be considered.

Partly answered

How: Holding Capita To Account, Using All Commercial Levers

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