Context
The number of GPs has increased, but some constituents still struggle with phone line accessibility and online-only services.
Question
I am proud to see this Government’s improvements to GP services making a real difference locally, with over 2,000 more GPs hired and new investment already reaching practices like Jenner House surgery in Farnborough. However, many of my older and more vulnerable constituents tell me they are still struggling to get through on GP phone lines, especially as more practices move online. What steps is the Secretary of State taking to ensure that phone lines remain accessible for those who rely on them, so that everyone benefits from our NHS health plan?
Answer from The Secretary of State for Health and Social Care (Wes Streeting)
Not only have we recruited an extra 2,500 GPs; crucially, more patients are receiving continuity of care, backed by an additional £1.1 billion. Practices must offer patients the option to telephone or visit in person in addition to online access.
Not addressed: The specific measures and timeline for ensuring accessibility via phone lines were not detailed.
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