Context
A constituent of Wendy Chamberlain encountered issues linking their passport to an e-visa on recent trips abroad, raising concerns about potential system failures or operational backlogs. The issue affects digital status verification processes.
Question
This is not about call centre answering and application processing times; it is about the backlog in digital status becoming fully operational. A North East Fife constituent has settled status and has done all the steps in setting up her UKVI account, yet on both her recent trips abroad she was told that her passport was not linked to her e-visa. Is this a one-off, in which case can the Minister review what has gone wrong? Or is it a system failure, in which case what is the Minister doing to address it?
Answer from The Parliamentary Under-Secretary of State for the Home Department (Seema Malhotra)
I thank the hon. Member for her question. I would be happy to look at that case. The personal details on the document associated with that person’s e-visa may well have not been updated. Updating the details may be the first step necessary, after which the issue may go away.
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