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Retirement Property Management Companies: Regulation
08 September 2026
Lead MP
Simon Hoare
Debate Type
Adjournment Debate
Tags
EconomyHousingStandards & Ethics
Other Contributors: 1
At a Glance
Simon Hoare raised concerns about retirement property management companies: regulation in the House of Commons. A government minister responded. Other MPs also contributed.
How the Debate Unfolded
MPs spoke in turn to share their views and ask questions. Here's what each person said:
Lead Contributor
Opened the debate
The weight of documentation presented by Simon Hoare highlights the issues faced by constituents in North Dorset due to the poor management practices of Cognatum Estates, a company operating three facilities in his constituency. Hoare emphasises the lack of transparency, accountability, and clear communication from Cognatum, leading to numerous complaints from residents who feel ignored. He points out that many residents are elderly and in poor health, making them less likely to raise concerns. Hoare also notes that Cognatum and similar companies exploit residents by imposing high service charges and demanding payment even for vacant properties during probate. He calls for a thorough assessment of the Association of Retirement Housing Managers and for the Government to address the lack of regulation in this sector. Hoare expresses concern over the lack of independent audits and financial irregularities within management companies, urging for stronger regulatory measures to protect vulnerable residents.
Bradley Thomas
Con
Bromsgrove
Supports Hoare's concerns, highlighting that many elderly residents feel preyed upon when facing demands from management companies.
Government Response
Florence Eshalomi begins by congratulating Simon Hoare for securing the debate and acknowledges the importance of the issue. She highlights the challenges faced by elderly leaseholders due to poor management practices by some companies. Eshalomi reiterates the Government's commitment to enhancing provisions and choice across the residential market, including for older people. She recognises the need for better transparency, accountability, and communication from management companies. Eshalomi mentions that the Government will consider the recommendations from Lord Best's report and is ready to take forward a number of those recommendations. She also notes the Government's plans to introduce a code of practice setting out minimum standards expected of all residential property agents and will consult on mandatory professional qualifications for managing agents next year. Eshalomi assures Hoare that the Housing Minister will be engaged further to address the issues raised, and she expresses readiness to work with Members of Parliament to improve the situation for residents in retirement homes.
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Assessment & feedback
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About House of Commons Debates
House of Commons debates take place in the main chamber of the House of Commons. These debates cover a wide range of topics including government policy, legislation, and current affairs. MPs from all parties can participate, question ministers, and hold the government accountable for its decisions.