Opened the debate
Ms Chamberlain raised concerns about the Department for Work and Pensions systems continually failing to understand and correctly account for Scottish carers who have an underlying entitlement to the Scottish Carer Support Payment. She highlighted cases of constituents facing wrongful deductions from their Universal Credit despite not receiving the support payment, causing significant distress and financial hardship. Ms Chamberlain emphasised the need for DWP staff training on how benefits work, better communication between DWP and Social Security Scotland systems, and swift action to address systemic errors impacting carers. She stressed that unpaid carers are overstretched and should not bear the burden of correcting DWP failures each month.