Commons Sense

House of Commons · General Debate

Acting Parliamentary and Health Service Ombudsman

25 March 2024 · 2 other contributors

Opened by William Wragg Con Hazel Grove

NHS

Summarised by AI from the official record, so it can contain mistakes.

Read the full transcript on Parliament.uk

At a glance

William Wragg raised concerns about acting parliamentary and health service ombudsman in the House of Commons. A government minister responded. Other MPs also contributed.

Key points

  • Motion to appoint a new Parliamentary and Health Service Ombudsman began in the summer of the previous year.
  • Appointments panel reviewed applications, interviewed candidates, and recommended three names to the Prime Minister.
  • Rebecca Hilsenrath's temporary appointment to the role is supported by the Government.

How the debate unfolded

MPs spoke in turn to share their views and ask questions. Here's what each person said.

Opened the debate

William Wragg Con Hazel Grove

The motion to appoint a new Parliamentary and Health Service Ombudsman began in the summer of last year with an appointments panel reviewing applications, interviewing candidates, and recommending three names to the Prime Minister. However, despite being notified of the name in January, No. 10 has yet to sign off on it, leading to delays and requiring a temporary appointment.

Other contributors (2)
  • Nick Smith Lab Blaenau Gwent and Rhymney

    Supporting the motion, Nick Smith highlighted the importance of the Parliamentary and Health Service Ombudsman in providing an independent complaint handling service. He thanked Philippa Helme and her panel for their work, praised Rob Behrens for his dedication to public service, and noted concerns raised by Behrens about a 'cover-up culture' in the NHS.

  • Alex Burghart Con Brentwood and Ongar

    Alex Burghart paid tribute to Rob Behrens for his seven-year tenure, noting improvements he made during this time. He explained that Rebecca Hilsenrath was appointed as an acting commissioner due to the necessary process of ensuring continuity until a final appointment is made.

Government Response

Government Minister

That will be a matter for the Prime Minister. As my hon. Friend will have heard me say a few moments ago, it is very important that this process is followed thoroughly and diligently to make sure that the correct appointment is made. The Government very much support Rebecca Hilsenrath’s appointment to this role, as we believe she has the ability and experience to lead the PHSO until a new ombudsman is appointed. She joined the PHSO as director of external affairs, strategy and communications in 2021, and she was appointed its chief executive officer in July 2023.

Shadow Response

None

I also want to put on the record my thanks to Mr Rob Behrens, not least for the way he supported one of my constituents. However, my concern is that the Minister and the Prime Minister have had plenty of time to review the appointment. By putting an interim person in place, there will be disruption when a new person comes into place. Does the Minister not also recognise that there is much work to be done in reducing the number of complaints and addressing the real needs of our constituents, who need redress for the serious issues they are raising?

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