House of Commons · Adjournment Debate
06 December 2022 · 2 other contributors
Opened by Peter Grant SNP Glenrothes
Summarised by AI from the official record, so it can contain mistakes.
Peter Grant raised concerns about responding to mps’ queries: dwp performance in the House of Commons. A government minister responded. Other MPs also contributed.
Key points
MPs spoke in turn to share their views and ask questions. Here's what each person said.
Opened the debate
Mr Grant raised concerns about the Department for Work and Pensions (DWP) failing to provide reliable communication channels, particularly regarding universal credit issues. He cited a constituent named Alison who missed her cost of living payment and faced severe financial consequences due to DWP inefficiencies. Mr Grant emphasised that MP hotlines and dedicated email addresses are essential tools for caseworkers to resolve constituents' urgent problems effectively.
Not from me.
Congratulates Mr Grant on the debate and acknowledges the DWP's efforts during the pandemic. Emphasises the importance of supporting frontline services and returning to normal complaint handling procedures post-pandemic.
Government Response
Mr Opperman acknowledged the issue raised by Mr Grant, stating that the DWP takes Members' correspondence seriously. He highlighted the department's efforts during the pandemic to support millions of people and improve services post-covid. The minister detailed the restoration of various hotlines and improvements in complaint handling processes. He also mentioned a trial for an MP hotline for working-age benefits and the development of a universal credit hotline. Mr Opperman addressed specific concerns about response times, emphasising the complexity of many cases and the need to ensure timely responses within 20 working days where possible. The minister acknowledged that some delays occurred due to pandemic-related operational changes but assured ongoing efforts to improve communication and service delivery.