Commons Sense

House of Commons · Adjournment Debate

Cavity Wall Insulation: Complaints

16 March 2020 · 5 other contributors

Opened by Chris Elmore Lab Bridgend

EnergyEnvironment

Summarised by AI from the official record, so it can contain mistakes.

Read the full transcript on Parliament.uk

At a glance

Chris Elmore raised concerns about cavity wall insulation: complaints in the House of Commons. A government minister responded. Other MPs also contributed.

Key points

  • MP highlighted concerns about inappropriately fitted cavity wall insulation affecting up to 3 million people
  • Minister acknowledged issues caused by poor installation practices in unsuitable homes
  • Minister noted introduction of new standards under ECO since January 2013 for better consumer protection

How the debate unfolded

MPs spoke in turn to share their views and ask questions. Here's what each person said.

Opened the debate

Chris Elmore Lab Bridgend

The MP highlighted the issue of inappropriately fitted cavity wall insulation, affecting up to 3 million people. He explained that while cavity wall insulation can be beneficial when done properly, many installations have caused significant damage and high repair bills for homeowners due to shoddy workmanship or unsuitable properties. The MP called for an independent inquiry into the handling of complaints, more resources for CIGA (Cavity Insulation Guarantee Agency), a new separate body for dealing with complaints, and better regulation to prevent future issues.

Other contributors (5)
  • Jim Shannon

    Agreed that this is an issue where the Government’s intent has been abused by unscrupulous businesses.

  • Wayne David

    Highlighted a constituent's case of cavity wall insulation issues and called for CIGA to be examined carefully.

  • Ruth Jones

    Asked if people in need of compensation should receive action now, not just fine words from the Government.

  • Anne McLaughlin

    Called for urgent justice for affected constituents and highlighted cases of widows being preyed upon by green deal sellers.

  • Matt Western

    Suggested the Building Research Establishment undertake a survey to understand the scale of the problem and obtain redress for owners.

Government Response

Kwasi Kwarteng

The Minister acknowledged that some companies had installed cavity wall insulation in unsuitable homes using poor building practices, leading to issues. He stated that since January 2013, the Government has introduced new design and installation standards for its energy-efficiency policy, the Energy Company Obligation (ECO), to improve consumer protection. The Minister also mentioned ongoing work with Ofgem and other bodies to address this issue further. While expressing willingness to meet Chris Elmore to discuss specific cases, he emphasised that ECO remains committed to delivering cavity wall insulation as a cost-effective measure for reducing energy bills.

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