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Bus Stops
09 September 2026
Lead MP
Alex Mayer
Responding Minister
Justin Madders
Tags
TransportWomen & EqualitiesLocal Government
Word Count: 4522
Other Contributors: 3
At a Glance
Alex Mayer raised concerns about bus stops in Westminster Hall. A government minister responded.
Key Requests to Government:
I urge the Minister to consider national standards for bus stops that address issues such as accessibility, cleanliness, comfort, and real-time information. I also ask the Minister to update us on the proposed disruption tool that the Department has been working on and to consider including further national standards on bus stops in a future update of the enhanced partnership manual.
How the Debate Unfolded
MPs spoke in turn to share their views and ask questions. Here's what each person said:
Lead Contributor
Opened the debate
I am concerned about the lack of national standards for bus stops, which can make it difficult for people to find, use, and enjoy bus stops. About 86% of people live within a 10-minute walk of a bus stop, but some bus stops are poorly maintained or lack necessary amenities. For example, 23% of people are put off using the bus because of poorly maintained shelters, and 47% of people say that a clean and comfortable shelter would make them use the bus more often. I am also concerned about the lack of real-time information at bus stops, with only around 16% of stops having real-time information.
Daniel Zeichner
Lab
Cambridge
Daniel Zeichner expressed frustration over the inconvenience of having to walk long distances to reach bus stops after arriving at train stations, questioning why bus stops are given such low priority. My hon. Friend mentioned that Cambridge station has improved over the period I have been the Member of Parliament, with integrated transport matters. I agreed that getting from the train to the bus matters greatly, but the debate should slightly address the issue of national standards for bus stops.
Jim Shannon
DUP
Strangford
Jim Shannon congratulated the hon. Member for securing the debate, highlighting the importance of improving accessibility of bus stops for older people and the need to ensure they remain independent and continue to use public transport.
Julia Buckley
Con
Shrewsbury and Atcham
The installation of a floating bus stop in Shrewsbury has caused congestion and access issues due to a 12-month campaign against it. The stop was removed as it did not meet the 1.5 metre pavement standard, leading to confusion and safety concerns for pedestrians and cyclists, especially for those with visual impairments. The Royal National Institute of Blind People's research highlighted that 59% of users with sight loss had stopped using bus stops and 55% had changed routes to ensure safety.
Government Response
Justin Madders
Government Response
It is a pleasure to see you in the Chair, Sir Alec. I thank my hon. Friend the Member for Dunstable and Leighton Buzzard (Alex Mayer) for securing her first Westminster Hall debate and for her sustained interest in the quality of bus stops and local transport provision. As the roads Minister, I recognise the importance of bus stops and their effect on the streetscape. I welcome my hon. Friend's support for the Bus Services Act 2025, which places passenger needs and local accountability at the heart of bus services. The Act gives local leaders greater freedom and tools to shape networks around the communities they serve. We have allocated almost £700 million a year through the local authority bus grant for the three years from 2026-27 to 2028-29. Local transport authorities are expected to work closely with operators and local communities and to maintain an up-to-date bus service improvement plan. My hon. Friend argued that local transport authorities should have clear responsibility for bus stops. I understand the force of that point. The Government's approach already places the local transport authority in the lead for planning and improving the bus network through its bus services improvement plan and, where relevant, the enhanced partnership. We expect local plans to join up services, infrastructure and passenger information. We have published updated guidance and a practical manual, including minimum standards for enhanced partnerships to adopt by March of next year. We will continue to share good practice and the Bus Centre of Excellence will provide targeted support where it is most needed. I recognise the case made for a national bus stop standard, but careful consideration is needed before taking action to prescribe a uniform national standard. Our present approach is to set a clear national framework and provide guidance while asking local transport authorities to establish and deliver standards suited to local circumstances through their bus service improvement plans. Good passenger information is central to standards, and we are clear that stops should display up-to-date information about the services calling there. Accessibility remains fundamental to the wider picture, and the Bus Services Act 2025 introduced measures including bus network accessibility plans and powers for statutory guidance on the safety and accessibility of stopping places. We have issued statutory guidance and asked authorities to pause new installations of floating bus stops while further research is undertaken. I thank my hon. Friend the Member for Dunstable and Leighton Buzzard for bringing this issue to the Chamber. We agree on the central point that bus stops are not a peripheral piece of street furniture; they are an essential part of the bus network and the passenger experience.
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About Westminster Hall Debates
Westminster Hall debates are a chance for MPs to raise important issues affecting their constituents and get a response from a government minister. Unlike Prime Minister's Questions, these debates are more in-depth and collaborative. The MP who secured the debate speaks first, other MPs can contribute, and a minister responds with the government's position.