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GP Appointment Availability — [Mr Laurence Robertson in the Chair]

26 October 2021

Lead MP

Joy Morrissey
Beaconsfield
Con

Responding Minister

Maria Caulfield

Tags

NHSEmploymentLocal Government
Word Count: 12925
Other Contributors: 14

At a Glance

Joy Morrissey raised concerns about gp appointment availability — [mr laurence robertson in the chair] in Westminster Hall. A government minister responded.

Key Requests to Government:

The MP requests the Government to consider an incentive programme for GPs to see patients in person during the pandemic, possibly funded through existing regional streams. She also asks for updates on NHS England and NHS Improvement's progress regarding the independent evaluation of GP appointments and support practices using digital tools.

How the Debate Unfolded

MPs spoke in turn to share their views and ask questions. Here's what each person said:

Lead Contributor

Beaconsfield
Opened the debate
The MP is worried about the reliance on telephone and email consultations which can lead to misdiagnosis, as in the case of her mother-in-law who was initially misdiagnosed with a urinary tract infection when she had suffered a stroke. She also highlights issues faced by disabled individuals and those with cognitive impairments who find phone calls challenging. Additionally, there are concerns about IT system failures preventing access to GP appointments.

Government Response

Maria Caulfield
Government Response
It is a pleasure to serve under your chairmanship, Mr Robertson. I thank the hon. Member for Beaconsfield (Joy Morrissey) for bringing forward the debate. General practice teams have been praised for their efforts during the pandemic, including supporting vaccination programmes and discharging patients from hospitals more quickly. However, there are issues with accessing GP appointments due to pent-up demand post-pandemic, infection control measures, and limited telephone capacity. A £250 million winter access package is available to help GPs open surgeries for more face-to-face appointments. Telephone support through a cloud-based system will increase capacity and provide an automated queuing system. Other measures include reducing bureaucracy for GPs and increasing the general practice workforce. The minister also mentioned zero tolerance of abuse towards GP staff, providing £5 million in funding for extra security, and plans to replicate hospital models with multi-disciplinary teams at primary care level.
Assessment & feedback
Summary accuracy

About Westminster Hall Debates

Westminster Hall debates are a chance for MPs to raise important issues affecting their constituents and get a response from a government minister. Unlike Prime Minister's Questions, these debates are more in-depth and collaborative. The MP who secured the debate speaks first, other MPs can contribute, and a minister responds with the government's position.