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Violence and Abuse towards the Retail Workforce

05 December 2023

Lead MP

Liz Twist
Blaydon and Consett
Lab

Responding Minister

Chris Philp

Tags

Policing & ResourcesCrime & Law EnforcementJustice & CourtsTaxationEmployment
Word Count: 8569
Other Contributors: 7

At a Glance

Liz Twist raised concerns about violence and abuse towards the retail workforce in Westminster Hall. A government minister responded.

Key Requests to Government:

The government should create a specific offence of abusing or assaulting retail workers, scrap the £200 threshold for investigating shoplifting, and provide more neighbourhood patrols in town centres with additional police officers.

How the Debate Unfolded

MPs spoke in turn to share their views and ask questions. Here's what each person said:

Lead Contributor

Blaydon and Consett
Opened the debate
The retail workforce is facing an alarming rise in violence, abuse, theft and intimidation. Shop workers report verbal insults, threats with weapons, physical assault, and fear of returning to work after witnessing violent behaviour towards them or colleagues. The issue has grown in severity since the start of the pandemic, with incidents rising from 450 per day in 2019-20 to around 850 per day in 2021-22. Only 7% of these incidents are prosecuted, leaving workers feeling unprotected and demoralised.

Government Response

Chris Philp
Government Response
The minister confirmed that retail outlets are crucial for communities and acknowledged the issue of violence against retail workers. He outlined several measures to address the problem, including a commitment from police forces to follow all reasonable lines of inquiry related to crime, improve facial recognition technology, prioritise attendance at incidents involving detained offenders, target prolific offenders using data analytics, and combat serious organised crime through Project Pegasus. The Government aims to double the use of facial recognition searches this year. Additionally, there is a statutory aggravating factor in the Police, Crime, Sentencing and Courts Act 2022 for assaults on public-facing workers, including retail staff. The minister also noted an overall decrease in crime but acknowledged an increase in shoplifting and assaults against retail staff.
Assessment & feedback
Summary accuracy

About Westminster Hall Debates

Westminster Hall debates are a chance for MPs to raise important issues affecting their constituents and get a response from a government minister. Unlike Prime Minister's Questions, these debates are more in-depth and collaborative. The MP who secured the debate speaks first, other MPs can contribute, and a minister responds with the government's position.