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Digital Exclusion

28 February 2024

Lead MP

Justin Madders
Ellesmere Port and Bromborough
Lab

Responding Minister

Saqib Bhatti

Tags

Crime & Law EnforcementEducationEconomyScience & TechnologyBusiness & TradeBenefits & WelfareWomen & EqualitiesMental HealthLocal Government
Word Count: 10122
Other Contributors: 17

At a Glance

Justin Madders raised concerns about digital exclusion in Westminster Hall. A government minister responded.

Key Requests to Government:

The speaker calls upon the Government to provide practical and financial support to local authorities to promote best practice in ensuring offline service accessibility. He questions whether a new digital inclusion strategy is needed given the outdated nature of existing guidelines and asks for updates on the Government's considerations in this regard.

How the Debate Unfolded

MPs spoke in turn to share their views and ask questions. Here's what each person said:

Lead Contributor

Ellesmere Port and Bromborough
Opened the debate
The speaker is concerned about the impact of digital exclusion on individuals who lack the necessary skills, confidence, or access to technology. He cites a survey by Age UK which found that 2.7 million people over the age of 65 do not use the internet and highlights specific challenges faced by this demographic in tasks such as turning on devices and logging in. The MP also points out difficulties in accessing banking services and paying for car parking due to reliance on digital methods, affecting individuals who lack smartphones or cannot download apps easily.

Government Response

Saqib Bhatti
Government Response
I thank you for your excellent chairmanship, Mrs Harris, of this over-subscribed debate on an important topic. I thank the hon. Member for Ellesmere Port and Neston (Justin Madders) for securing the debate. Digital technologies offer extraordinary opportunities; if we take full advantage of them, we can grow our economy, create new jobs and improve lives for British people right across the country. They can also connect communities, reduce loneliness, and make public services easier to access. Right now, however, too many people are digitally excluded, leading to worse health outcomes and lower quality of life. Digital exclusion exacerbates existing inequalities, making it difficult to participate fully in society. The Government remains committed to ensuring no one is left behind as we invest in technologies like AI and quantum computing. To address digital exclusion, the 2022 digital strategy includes accelerating gigabit broadband roll-out through Project Gigabit, which has connected over 1 million premises across the UK. In Meriden and Solihull East alone, over 99% of premises can access superfast connections while 93% have gigabit-capable connectivity. We also introduced the broadband universal service obligation (USO) in 2020 to ensure everyone has a legal right to request an affordable connection. We are reviewing this USO and expect to publish our response later this year. The Government supports access through social tariffs, free public wi-fi, devices for disadvantaged children, and Jobcentre Plus work coaches. On skills development, the Department for Education supports adults with low digital skills through the digital entitlement programme, providing over 40,000 learners with essential digital skills qualifications since its introduction in 2020. We have also launched initiatives to inspire young people and support workers developing advanced digital skills. To improve online safety, we introduced the Online Safety Act 2023, ensuring technology companies take responsibility for user safety, particularly children's protection from fraud and scams. Regarding financial services, the Government legislated through the Financial Services and Markets Act 2023 to protect access to cash. The FCA consults on proposals to finalise rules in the second half of the year, while alternative banking options include Post Office branches and banking hubs for everyday banking services. Local authorities can allocate funding from the UK shared prosperity fund to digital inclusion interventions tailored to local needs. We are addressing issues around PSTN migration with telecom providers committing to concrete measures protecting vulnerable households during the transition expected by 2025. The cross-Whitehall ministerial group on digital inclusion meets regularly to discuss policy decisions considering people who are digitally excluded, including website accessibility and device donation schemes. In conclusion, we have made credible steps towards tackling digital exclusion. We will continue to work across Government with industry and third-sector partners to deliver a better digital future for communities all over the country.
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About Westminster Hall Debates

Westminster Hall debates are a chance for MPs to raise important issues affecting their constituents and get a response from a government minister. Unlike Prime Minister's Questions, these debates are more in-depth and collaborative. The MP who secured the debate speaks first, other MPs can contribute, and a minister responds with the government's position.