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Access to Banking Services Review
14 May 2026
Type
Written Ministerial Statement
Department
Treasury
At a Glance
Issue Summary
The statement addresses the need to ensure access to in [2D [K in-person banking services for vulnerable and less digitally able customers [9D [K customers while acknowledging the shift towards digital banking.
Action Requested
HM Treasury has commissioned an independent Review i [1D [K into Access to Banking Services, chaired by Richard Lloyd OBE. The Review w [1D [K will conclude in October 2026 and inform future decisions on necessary acti [4D [K actions. Additionally, the Financial Services and Markets Bill will include [7D [K include provisions for further action based on the Review’s findings.
Key Facts
- Over 275 banking hubs have been announced so far.
- More [4D [K More than 230 hubs are already open.
- The Financial Services and Markets [K Act 2023 provides a framework to safeguard cash withdrawal and deposit faci [4D [K facilities.
- No statutory protections specifically cover access to in-per [6D [K in-person banking services.
- Richard Lloyd OBE will chair the Access to B [1D [K Banking Services Review.
- The Review will conclude in October 2026.
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Assessment & feedback
Summary accuracy