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The Insolvency Service Performance Targets 2020-21
03 November 2020
Type
Written Ministerial Statement
Department
Department for Business, Energy and Industrial Strategy
At a Glance
Issue Summary
Paul Scully has set performance targets for the Insolvency Service for the financial year 2020-21 to ensure effective delivery of essential services amid the impact of COVID-19.
Action Requested
The minister has established specific measures and targets for the Insolvency Service, including response times for bankruptcy orders, debt relief order applications, redundancy payment claims, report issuance, apprentice hiring, and invoice payments. The full details are available on Gov.uk.
Key Facts
- Make bankruptcy orders sought by individuals within 2 working days: 95% or greater.
- Determine debt relief order applications within 48 hours: 95% or greater.
- Average time taken to process redundancy payment claims: 14 days or less.
- Issue reports to creditors within fifteen days of interviewing: 91% or greater.
- Deliver against the agency apprentice target for 2020-21: 42 or more.
- Pay supplier invoices within 5 working days: 80%.
- Pay supplier invoices within 30 calendar days: 100%.
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Assessment & feedback
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