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Service Complaints Ombudsman's Annual Report 2019
20 July 2020
Type
Written Ministerial Statement
Department
Ministry of Defence
At a Glance
Issue Summary
The statement addresses the Ministry of Defence's (MOD) response to the Service Complaints Ombudsman's annual report for 2019.
Action Requested
The MOD sets out its comments and approach to the Ombudsman’s recommendations, observations, and previous year's reports. It also commits to progressing outstanding recommendations and implementing improvements identified in Air Marshal Wigston’s Report on Inappropriate Behaviours.
Key Facts
- The Service complaints system was reformed and implemented on 1 January 2016.
- This is the Ombudsman’s fourth year of operation assessing the system's effectiveness.
- MOD values independent oversight from the Ombudsman to ensure personnel confidence in the complaints process.
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Assessment & feedback
Summary accuracy