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Service Complaints Ombudsman’s Annual Report 2019
12 May 2020
Type
Written Ministerial Statement
Department
Ministry of Defence
At a Glance
Issue Summary
Johnny Mercer is presenting the Service Complaints Ombudsman’s Annual Report for 2019.
Action Requested
The report's findings and new recommendations will be considered by the MOD, with a formal response to the Ombudsman to follow once this work is complete.
Key Facts
- The report covers the fourth year of operation of the reformed Service complaints system.
- Nicola Williams is the current Ombudsman but it is her last report.
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Assessment & feedback
Summary accuracy