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Service Complaints Ombudsman’s Annual Report 2019

12 May 2020

Proposing MP
Plymouth, Moor View
Type
Written Ministerial Statement
Department
Ministry of Defence

At a Glance

Issue Summary

Johnny Mercer is presenting the Service Complaints Ombudsman’s Annual Report for 2019.

Action Requested

The report's findings and new recommendations will be considered by the MOD, with a formal response to the Ombudsman to follow once this work is complete.

Key Facts

  • The report covers the fourth year of operation of the reformed Service complaints system.
  • Nicola Williams is the current Ombudsman but it is her last report.
Assessment & feedback
Summary accuracy