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DWP Workplace Transformation
18 March 2022
Type
Written Ministerial Statement
Department
Department for Work and Pensions
At a Glance
Issue Summary
The statement discusses the Department for Work and Pensions' (DWP) strategic ambition to transform its back-of-house services over ten years, focusing on efficiency, sustainability, and customer experience improvements.
Action Requested
The DWP plans to reduce its estate footprint by transitioning to a smaller, greener, and more efficient service delivery model. This includes offering redeployment or retraining opportunities for affected employees and utilizing hybrid working policies to facilitate an inclusive workplace environment.
Key Facts
- The Department currently operates from over 920 buildings and employs over 92,000 people.
- Since the start of the pandemic, DWP has opened over 170 new temporary Jobcentres and recruited 13,500 new Work Coaches.
- The transformation plan supports three key Government strategies: strengthening the Union, Places for Growth, and Levelling Up.
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Assessment & feedback
Summary accuracy