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Help To Claim
26 January 2022
Type
Written Ministerial Statement
Department
Department for Work and Pensions
At a Glance
Issue Summary
The statement discusses the continuation of the 'Help to Claim' programme following a successful grant competition.
Action Requested
Citizens Advice will continue to deliver independent support from April 2022, with an additional £21.3 million investment covering England, Scotland and Wales for 12 months. The provision will be available through telephony and digital channels, supplemented by in-person jobcentre assistance.
Key Facts
- ‘Help to Claim’ has supported over half a million people since April 2019.
- 9 in 10 people rate their overall experience as good or very good.
- From April 2022, the programme will receive an additional £21.3 million investment.
- The support will be available through telephony and digital channels starting from April 2022.
- Jobcentre staff will identify appropriate support for individuals unable to access help via telephony or digital means.
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Assessment & feedback
Summary accuracy