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Supporting People to Claim Universal Credit
11 March 2024
Type
Written Ministerial Statement
Department
Department for Work and Pensions
At a Glance
Issue Summary
The statement addresses the continuation of support for individuals claiming Universal Credit.
Action Requested
Citizens Advice and Citizens Advice Scotland will continue to provide 'Help to Claim' support independently across England, Scotland, and Wales with an additional £38m investment from April 2024. The programme will assist people in making new claims and managing their Universal Credit, including those transitioning from legacy benefits.
Key Facts
- Up to a further £38m investment planned for two years starting April 2024.
- Support will continue through telephony and digital channels.
- Nearly 900,000 people have been supported since April 2019 with high satisfaction rates.
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Assessment & feedback
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