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Publication of Annual Regulator Water Company Performance Reports
23 October 2025
Type
Written Ministerial Statement
Department
Department for Environment, Food and Rural Affairs
At a Glance
Issue Summary
The Environment Agency and Ofwat are publishing their respective reports on environmental performance and water company performance for the 2024-25 financial year.
Action Requested
The Government has introduced measures such as the Water (Special Measures) Act, increased inspections by the Environment Agency, and updated compensation regulations. The Government also initiated a review to establish a single regulator for water and end operator self-monitoring, aiming to improve transparency and accountability in the sector.
Key Facts
- Ofwat’s report shows improvement in internal sewer flooding and support for vulnerable customers.
- Since July last year, 87 investigations into water companies have been launched due to sewage dumping.
- The Environment Agency has increased its capacity for inspections fourfold with over 4,000 inspections completed from April 2024 to March 2025.
- Water quality charges for the Environment Agency will be £149 million from 2025-26.
- Since January, water companies are required to publish data on storm and emergency overflow discharges within one hour.
- Customer compensation rates have increased up to tenfold under the Guaranteed Standards Scheme Regulations.
- Sir Jon Cunliffe is leading a review of the water sector since privatisation in 1989.
- The Government aims to establish a single regulator for water and end operator self-monitoring by transitioning to Open Monitoring.
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