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Government Spring Announcement for Capture Redress
19 June 2025
Type
Written Ministerial Statement
Department
Department for Business and Trade
At a Glance
Issue Summary
The statement addresses the government's commitment to provide an update on the redress scheme for postmasters negatively impacted by the Capture software.
Action Requested
The government is announcing a phased rollout of a redress scheme with two stages: eligibility review and independent panel assessment. Applications are expected to open in Autumn 2025, following initial lessons learned from the first phase.
Key Facts
- The government accepted Kroll Associates' findings that Capture could have created financial shortfalls for postmasters.
- Stakeholders including postmasters, the Horizon Advisory Board, and the National Federation of Sub-Postmasters were involved in developing the approach to redress.
- Eligibility will be determined based on claimants’ statements and supporting documents, with preliminary payments made promptly after eligibility is confirmed.
- An independent panel will assess claims on a balance of probabilities using a guided scoring model reflecting both financial and non-financial losses.
- Convicted individuals should apply through the Criminal Cases Review Commission or its Scottish equivalent.
- The scheme will launch in phases starting with an initial 150 claimants, with full rollout planned for Autumn 2025.
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