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PSTN Migration National Telecare Communications Campaign
02 June 2025
Type
Written Ministerial Statement
Department
Department for Science, Innovation and Technology
At a Glance
Issue Summary
The statement discusses the Government's support for the National Telecare Communications Campaign to raise awareness about the migration from PSTN to VoIP and ensure that vulnerable individuals are identified and supported during the transition.
Action Requested
The government is launching a national campaign with TV ads, print materials, and community radio to reach out to vulnerable people using telecare alarms. It also includes securing safeguards for non-voluntary migrations and facilitating data sharing agreements between communication providers, alarm receiving centres, and local authorities to protect consumers.
Key Facts
- The National Telecare Communications Campaign aims to raise awareness about the PSTN migration.
- Over 2,600 major incidents on the PSTN affected more than 500 customers each in April 2024 to March 2025.
- Two-thirds of PSTN lines have been migrated to VoIP, leaving fewer than 5.6 million lines operational.
- A Non-Voluntary Migration Checklist includes data sharing agreements with local authorities and free engineering visits for vulnerable customers.
- As of May 2025, over 96% of local authorities providing telecare have signed data sharing agreements with communication providers.
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