House of Commons · Written Ministerial Statement
Access to Banking Services Review
14 May 2026 · Treasury
Proposed by Lucy Rigby Lab Northampton North
Summarised by AI from the official record, so it can contain mistakes.
At a glance
Key points
- The HM Treasury has commissioned an independent Review into Access to Banking Services chaired by Richard Lloyd OBE.
- The Review aims to ensure in-person banking access for vulnerable and less digitally able customers.
- The Financial Services and Markets Bill will include provisions informed by the Review's findings.
Issue summary
The statement addresses the need to ensure access to in-person banking services for vulnerable and less digitally able customers while acknowledging the shift towards digital banking.
Action requested
HM Treasury has commissioned an independent Review into Access to Banking Services, chaired by Richard Lloyd OBE. The Review will conclude in October 2026 and inform future decisions on necessary actions. Additionally, the Financial Services and Markets Bill will include provisions for further action based on the Review’s findings.
Key facts
- Over 275 banking hubs have been announced so far.
- More than 230 hubs are already open.
- The Financial Services and Markets Act 2023 provides a framework to safeguard cash withdrawal and deposit facilities.
- No statutory protections specifically cover access to in-person banking services.
- Richard Lloyd OBE will chair the Access to Banking Services Review.
- The Review will conclude in October 2026.