House of Commons · Written Ministerial Statement
HM Revenue and Customs Transformation Roadmap
21 July 2025 · Treasury
Proposed by James Murray Lab Co-op Ealing North
Summarised by AI from the official record, so it can contain mistakes.
At a glance
Key points
- The government commits to publishing a transformation roadmap for HM Revenue and Customs.
- The roadmap includes a goal of at least 90% customer interactions being digital by 2030.
- HMRC plans to increase its compliance workforce by 5,500 officers and debt management officers by 2,400.
Issue summary
The statement outlines the government's commitment to publishing a transformation roadmap for HM Revenue and Customs, aiming to modernize and streamline tax and customs processes.
Action requested
The government is implementing a roadmap that includes improving digital services with a goal of at least 90% customer interactions being digital by 2030, increasing the compliance workforce by 5,500 new officers and debt management officers by 2,400, and modernizing HMRC's IT infrastructure to incorporate AI and robust data capabilities.
Key facts
- The roadmap aims for at least 90% of customer interactions with HMRC to be digital by 2030.
- The government is investing in a workforce increase of 5,500 new compliance officers and 2,400 debt management officers.
- HMRC plans to increase the number of annual charging decisions for tackling tax evasion to 600 per year by 2030.