House of Commons · Written Ministerial Statement
Online Safety – Super Complaints Mechanism
09 June 2025 · Department for Science, Innovation and Technology
Proposed by Feryal Clark Lab Enfield North
Summarised by AI from the official record, so it can contain mistakes.
At a glance
Key points
- The draft Online Safety Super-Complaints (Eligibility and Procedural Matters) Regulations 2025 establish criteria for entities to submit super-complaints under the Online Safety Act 2023.
- The regulations will commence on December 31, 2025, after a consultation period from November 16, 2023, to January 11, 2024.
- The draft regulations set out eligibility criteria and procedural requirements for submitting super-complaints to Ofcom.
Issue summary
This statement addresses the draft Online Safety Super-Complaints (Eligibility and Procedural Matters) Regulations 2025, which establish criteria for entities to submit super-complaints under the Online Safety Act 2023.
Action requested
The minister is laying before Parliament the draft regulations that set out eligibility criteria and procedural requirements for submitting super-complaints to Ofcom. These regulations will commence on December 31, 2025, following a consultation period from November 16, 2023, to January 11, 2024.
Key facts
- The draft Online Safety Super-Complaints (Eligibility and Procedural Matters) Regulations 2025 establish criteria for entities to submit super-complaints under the Online Safety Act 2023.
- Ofcom will determine eligibility within 30 days, or 15 days if circumstances have not changed in five years.
- The entire super-complaint process must typically be completed within 120 days, with a six-month limit for submitting complaints and an option to withdraw and resubmit complaints.
- Ofcom will produce guidance on the super-complaints process later in the year after consultation.