Commons Sense

House of Commons · Written Ministerial Statement

HMRC Update

13 May 2024 · Treasury

Proposed by Nigel Huddleston Con Droitwich and Evesham

Taxation

Summarised by AI from the official record, so it can contain mistakes.

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At a glance

Key points

  • HMRC is receiving 51 million in new funding to restore its phone service target to answering 85% of calls.
  • The strategy includes maintaining a focus on becoming a digital-first tax administration.
  • The funding supports both the digital transition and the improvement of phone services for taxpayers who need them.

Issue summary

HMRC's strategy focuses on becoming a digital-first tax administration while ensuring reliable phone services for those who need them.

Action requested

The Government is providing HMRC with £51 million in new funding to bring its phoneline service back up to the published target of answering 85% of calls, alongside continuing its transition to digital services.

Key facts

  • HMRC received over 3 million calls last year for tasks that can easily be done online.
  • The Chancellor invested £136 million in 2021 Spending Review to enhance HMRC's digital services.
  • HMRC received a £900 million cash increase from £4.3 billion in 2019-20 to £5.2 billion in 2024-25.
  • The Government is providing HMRC with an additional £51 million funding.
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