House of Commons · Written Ministerial Statement
Publication of the Post-Incident Review into the disruption of 999 in June 2023
21 March 2024 · Department for Science, Innovation and Technology
Proposed by Julia Lopez Con Hornchurch and Upminster
Summarised by AI from the official record, so it can contain mistakes.
At a glance
Key points
- The Minister is announcing the publication of a Post-Incident Review into BT's technical fault on June 25, 2023, which affected its ability to transfer 999 emergency calls.
- Two out of six recommendations have been completed urgently following the incident.
- Work on the remaining four recommendations will continue with planned completion by April 2024.
Issue summary
The Minister is announcing the publication of a Post-Incident Review into BT's technical fault on June 25, 2023, which affected its ability to transfer 999 emergency calls.
Action requested
Two out of six recommendations have been completed urgently following the incident, and work on the remaining four will continue with planned completion by April 2024. HM Government will oversee this implementation.
Key facts
- The Post-Incident Review addresses the technical fault BT experienced on Sunday, June 25, 2023.
- Two of the six recommendations have been completed immediately after the incident to prevent similar occurrences and ensure full system resilience.
- Ofcom is conducting a technical investigation into BT's compliance with regulatory obligations related to the incident.
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