Commons Sense

House of Commons · Written Ministerial Statement

Service Complaints Ombudsman's Annual Report 2019

20 July 2020 · Ministry of Defence

Proposed by Johnny Mercer Con Plymouth, Moor View

Defence

Summarised by AI from the official record, so it can contain mistakes.

View on Parliament.uk

At a glance

Key points

  • The Ministry of Defence responds to the Service Complaints Ombudsman's annual report for 2019.
  • The MOD outlines its comments and approach to the Ombudsman's recommendations and observations.
  • The MOD commits to implementing improvements identified in Air Marshal Wigston's Report.

Issue summary

The statement addresses the Ministry of Defence's (MOD) response to the Service Complaints Ombudsman's annual report for 2019.

Action requested

The MOD sets out its comments and approach to the Ombudsman’s recommendations, observations, and previous year's reports. It also commits to progressing outstanding recommendations and implementing improvements identified in Air Marshal Wigston’s Report on Inappropriate Behaviours.

Key facts

  • The Service complaints system was reformed and implemented on 1 January 2016.
  • This is the Ombudsman’s fourth year of operation assessing the system's effectiveness.
  • MOD values independent oversight from the Ombudsman to ensure personnel confidence in the complaints process.
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