House of Commons · Written Ministerial Statement
Companies House targets
09 July 2020 · Department for Business, Energy and Industrial Strategy
Proposed by Paul Scully Con Sutton and Cheam
Summarised by AI from the official record, so it can contain mistakes.
At a glance
Key points
- Companies House sets targets for digital service availability and company register accuracy for 2020/21.
- The organization aims to manage its budget effectively while maintaining high customer satisfaction levels.
- Companies House also commits to promoting diversity and inclusivity in its workforce and phasing out paper communication.
Issue summary
The statement outlines Companies House's targets for the year 2020/21, focusing on digital service availability, company register accuracy, budget management, customer satisfaction, and diversity.
Action requested
Companies House is tasked with achieving specific performance goals including maintaining high levels of service availability and customer satisfaction, ensuring data accuracy, managing within budget constraints, promoting inclusivity in hiring practices, and phasing out paper communication by a set deadline.
Key facts
- Digital services will be available for at least 99.9% of the time.
- 97% of companies on the register must have an up to date confirmation statement.
- Expenditure must remain within budgetary limits.
- Companies House aims to rank in the top quartile of public service organisations for customer satisfaction.
- The paper channel for reminders will be withdrawn by the end of March 2021.