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Response to the Kroll investigation into Capture software
17 December 2024
Type
Written Ministerial Statement
Department
Department for Business and Trade
At a Glance
Issue Summary
The statement addresses the government's response to an independent investigation by Kroll Associates into the Post Office Capture software and its impact on postmasters.
Action Requested
The Government will develop proposals for redress for postmasters adversely impacted by the Capture software, engaging with stakeholders over months to determine financial redress and eligibility criteria. The government also encourages affected postmasters or their family members to come forward.
Key Facts
- Kroll Associates conducted an independent investigation into the Post Office Capture software.
- Concerns were raised about bugs in the Capture software causing shortfalls for postmasters from the early 1990s onwards.
- The report concluded there was a reasonable likelihood that Capture could have created shortfalls for postmasters.
- Redress will be offered to postmasters without criminal convictions or where convictions have been overturned.
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