Commons Sense

Hansard-based summaries and metrics

<-- Back to proposed bills

CAA publication of independent report into NATS Technical Failure

14 November 2024

Proposing MP
Louise Haigh Lab
Sheffield Heeley
Type
Written Ministerial Statement
Department
Department for Transport
View on Parliament.uk -->

At a Glance

Issue Summary

The statement addresses the publication of an independent report by the Civil Aviation Authority (CAA) on the NATS Technical IT Failure that occurred on August 28, 2023.

Action Requested

The Minister requests that the CAA produce a progress report in six months to update on the implementation of the 34 recommendations outlined in the independent review and emphasizes the need for improved consumer protections through additional powers for the CAA and mandatory ADR for airlines.

Key Facts

  • The NATS Technical IT Failure impacted over 700,000 passengers.
  • The estimated cost of the technical failure is between £75 and £100m.
  • The report includes 34 recommendations: 12 for NATS, 11 for CAA, 6 for airlines/airports, and 5 for the Government.
  • The Government will consider five recommendations focusing on consumer protections, including additional powers for the CAA and mandatory ADR for UK-based airlines.
▸ Assessment & feedback
Summary accuracy