Context
The Minister has visited the constituency and is aware of the challenges of administering and delivering benefits in the Western Isles. The process could be made simpler if the verification of identity could be done virtually.
Question
Will he consider changing the one-size-fits-all system of verifying claims and identities to take account of the rurality and the insularity of constituencies such as mine?
Answer from Andrew Western
The DWP does have several different ways to carry out identity verification for customers accessing our services in rural locations, including customers who are unable to access a jobcentre. It offers verification through our digital service, over the telephone or by postal delivery. If, as my hon. Friend says, that is not happening in his locality, I can tell him that there is an excellent team working out of the jobcentre in Stornoway, whom I have met. If they, or he, will let me know what is happening, I shall be happy to look into it for him.
Not addressed: The Minister did not specify that he would change the system but offered to look into it.
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