Public Sector Insourcing 2026-04-23
2026-04-23
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Response quality
Questions & Answers
Q1
Direct Answer
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Context
The question arises from concerns about out [3D [K outsourcing and the need for in-house delivery of public services.
What steps are being taken to help increase insou [5D [K insourcing within the public sector?
This Labour Government are ending the age of outsou [6D [K outsourcing. A public interest test will require all Departments to assess [K whether a service can be better delivered in-house. Departments must publis [6D [K publish insourcing strategies setting out how they will make greater insour [6D [K insourcing a reality over the medium term.
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Assessment & feedback
Response accuracy
Q2
Partial Answer
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Context
Residents are concerned about the performan [9D [K performance of Capita in managing civil service pensions. The Government ha [2D [K has agreed a £900 million, 10-year deal for Capita to take over the civil s [1D [K service payroll contract under the Synergy programme.
Mr Speaker, I wish you a happy Warwickshire day a [1D [K and a happy St George's day. Nuneaton residents are concerned about the per [3D [K performance of Capita since it took over the civil service pensions. These [K concerns are shared across the House as we have just heard some horror stor [4D [K stories coming into many inboxes. Those residents will therefore be surpris [7D [K surprised to see that the Government have recently agreed a £900 million, 1 [1D [K 10-year deal for the same company to take over the civil service payroll co [2D [K contract under the Synergy programme. Does my hon. Friend agree with me tha [3D [K that maintaining current insourcing is the only way to ensure value for tax [3D [K taxpayers' money and a decent level of service for residents?
The Paymaster General and Minister for the Cabinet [K Office updated the House on this issue yesterday, answering several questio [7D [K questions. I agree that insourcing can play a key role in delivering better [6D [K better value for money and higher-quality public services, which is why we [K are introducing the public interest test and ending the age of outsourcing. [12D [K outsourcing.
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Assessment & feedback
The specific deal with Capita was not addressed d [1D [K directly.
Response accuracy