Civil Service Pension Scheme 2026-04-23
2026-04-23
Response quality
Questions & Answers
Q1
Partial Answer
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Context
The question arises from delays and issues [K faced by civil servants in accessing their pensions after a lifetime of ser [3D [K service.
I am concerned about the effectiveness of the del [3D [K delivery of the civil service pension scheme. Civil servants are facing una [3D [K unacceptable delays in accessing their pensions after a lifetime of dedicat [7D [K dedicated service. What assessment has been made?
The Paymaster General's statement yesterday outline [7D [K outlined a robust recovery plan to stabilise the pension service. We are ho [2D [K holding Capita accountable for poor service and deploying a surge team to h [1D [K help those impacted. Support is in place, including hardship loans availabl [8D [K available to affected members.
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Assessment & feedback
The assessment of effectiveness was not provided [K directly, only action taken
Response accuracy
Q2
Partial Answer
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Context
A constituent, Jillian, dedicated her life [K to public service before retiring. She is owed a lump sum from her pension [K but has encountered numerous issues in accessing it.
Happy Warwickshire day and St George's day. My co [2D [K constituent Jillian retired after 34 years of service but faces ongoing del [3D [K delays in receiving a £2,000 pension lump sum due to Capita's poor service. [8D [K service. She has exhausted all contact methods without success. What suppor [6D [K support is the Government providing to civil servants left in limbo by Capi [4D [K Capita?
I wish my hon. Friend a happy Warwickshire day and [K St George's day. I agree that service received by Jillian is unacceptable. [K We have deployed a surge team to stabilise the pension service, continue ho [2D [K holding Capita accountable, and hardship loans are available for impacted m [1D [K members. If sent details of Jillian's case, I will look into it.
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Assessment & feedback
Did not provide full specifics on all support mea [3D [K measures beyond referencing loans and surge team
Response accuracy
Q3
Partial Answer
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Context
The questioner has constituents who face is [2D [K issues accessing their civil service pensions, impacting one's ability to r [1D [K retire and another's risk of losing their home due to lack of income.
Happy St George's day. Yesterday, the Paymaster G [1D [K General said he would look into a case where a constituent fears losing her [3D [K her house because she cannot access her pension. However, I have other cons [4D [K constituents affected: one still working full-time as a carer who was suppo [5D [K supposed to retire in January but can't due to delays. Can I meet with the [K Minister to discuss these issues and find ways forward?
I thank the hon. Member for raising two distressing [11D [K distressing cases and would be happy to meet her to discuss them.
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Assessment & feedback
Did not commit to specifics of a meeting or concr [5D [K concrete actions beyond willingness to meet
Response accuracy