Covid-19 Support for Veterans 2020-05-12
2020-05-12
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Response quality
Questions & Answers
Q1
Direct Answer
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Context
The coronavirus outbreak has disrupted many services, including those for veterans. Andrew Gwynne questioned the decision to close the Veterans UK helpline.
Andrew Gwynne inquired why the Ministry of Defence had closed its vital Veterans UK helpline during a time when the nation recognized the efforts of Captain Tom Moore, and stated that other departments have managed to operate call centres safely.
Johnny Mercer responded that no services have been closed, and they have changed the way of doing business. He reiterated that not a single veteran in the care of Veterans UK has had their needs unmet at this time.
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Assessment & feedback
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Response accuracy