Outsourced Contracts 2020-02-03
2020-02-03
TAGS
Response quality
Questions & Answers
Q1
Direct Answer
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Context
Discusses concerns about military recruitment and contract management.
What recent assessment has been made of the quality of service provided under contracts outsourced by his Department? The Army is currently more than 10% under strength, with full-time trade-trained strength below Government targets. Is it true that Capita holds the recruitment contract despite these issues?
The Ministry of Defence regularly scrutinises contractor performance. Since 2018, there has been a reset relationship with Capita, focusing on improving the recruiting pipeline. Halfway through the year, two thirds of the Army's regular soldier requirement have either started or will start training.
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Assessment & feedback
Response accuracy