Commons Sense

Hansard-based summaries and metrics

PIP Application Process 2021-05-17

2021-05-17

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TAGS
Response quality

Questions & Answers

Q1 Partial Answer
Matt Vickers Con
Stockton West
▸ Context
The MP is concerned about the efficiency and accessibility of the PIP application process, particularly as claim numbers increase post-covid.
What plans does she have to review the application process for personal independence payment awards? I am concerned about the current inefficiencies in the system that prevent people from accessing support quickly during these challenging times. As we return to normality, how will this be addressed?
Justin Tomlinson
We are currently reviewing the application process for all personal independence payment claimants. Building on our covid response PIP 2 online service, we plan to test a new end-to-end application process later this year. As face-to-face assessments return, those unable to be assessed through paper-based reviews, telephone or video assessments will be prioritised.
▸ Assessment & feedback
The specific ask about reviewing and improving the PIP application process was partially addressed but lacked detailed commitments on timelines and specifics of changes planned.
Response accuracy
Q2 Partial Answer
Matt Vickers Con
Stockton West
▸ Context
The MP is concerned about the timeliness and accessibility of personal independence payment assessments as claim numbers increase post-covid.
What steps are being taken to ensure that PIP claimants are assessed promptly so they can access support quickly? I have raised specific cases with you where delays in assessment are causing significant hardship. How will this be addressed?
Justin Tomlinson
As we return to normality, we have received more claims than usual and are working hard to clear them as quickly as possible. Average clearance times are slightly up from 16 to 19 weeks. Those unable to be assessed through paper-based reviews or video assessments will be prioritised for face-to-face assessments.
▸ Assessment & feedback
The specific ask about steps being taken to ensure prompt assessments was partially addressed but lacked detailed commitments on how delays in assessment would be reduced and prioritisation mechanisms.
Response accuracy