Ofcom Crisis Response Protocol 2026-07-01
2026-07-01
TAGS
Response quality
Questions & Answers
Q1
Partial Answer
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Context
The question arises from the need to address misinformation during crises, as highlighted by recent riots in Epsom and Ewell where false information spread widely despite police clarification.
What discussions has she had with Ofcom on updating crisis response protocols under the Online Safety Act 2023?
The Government has asked Ofcom to expedite work on updates to codes of practice under the Online Safety Act 2023. Platforms face strict duties to deal with illegal content, and those with higher risk must do more to prepare for heightened risks.
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Assessment & feedback
Specific commitment to a uniform set of crisis response standards was not given.
Response accuracy
Q2
Partial Answer
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Context
False information was viewed over 2 million times during riots, highlighting the need for clear crisis protocols.
Will the Minister commit to directing Ofcom to establish a single set of mandatory crisis response standards for platforms?
The Government wants tougher accountability, faster action on risky platforms, and has asked Ofcom to expedite codes. However, the approach is risk-based rather than uniform, focusing resources on greater risks.
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Assessment & feedback
Commitment to a single set of mandatory standards was not given.
Response accuracy
Q3
Partial Answer
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Context
The Select Committee report on social media, misinformation, and harmful algorithms was published a year ago following the Southport riots. False information played a significant role in the Belfast riots.
What conversations has he had with Ofcom about including misinformation in its crisis response protocol?
Ofcom conversations include empowering users, following up on recommendations from the Select Committee report, and considering categories of harm as part of crisis playbooks. Misinformation is under review.
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Assessment & feedback
Specific commitment to include misinformation in the protocol was not given.
Response accuracy