Context
The civil service pension scheme, currently managed by Capita, has faced significant issues including delays and failures in payment. This has affected many constituents who are waiting for their pensions.
Question
What recent assessment he has made of the potential merits of insourcing the civil service pension scheme. If Capita fails to handle the pension functions as per contractual levels by June end, will the government consider all options including ending the contract and insourcing?
Answer from Satvir Kaur
The Minister acknowledges that outsourcing does not always work as intended. The government's current priority is supporting those impacted and achieving full service recovery. If Capita fails to deliver on the contract requirements by the end of June, all options will be considered.
Not addressed: The Minister did not provide a direct commitment regarding insourcing the pension scheme or ending the Capita contract if issues persist.
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