Civil Service Pension Scheme Insourcing
2026-06-25
TAGS
Response quality
Questions & Answers
Q1
Partial Answer
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Context
The civil service pension scheme, currently managed by Capita, has faced significant issues including delays and failures in payment. This has affected many constituents who are waiting for their pensions.
What recent assessment he has made of the potential merits of insourcing the civil service pension scheme. If Capita fails to handle the pension functions as per contractual levels by June end, will the government consider all options including ending the contract and insourcing?
The Minister acknowledges that outsourcing does not always work as intended. The government's current priority is supporting those impacted and achieving full service recovery. If Capita fails to deliver on the contract requirements by the end of June, all options will be considered.
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Assessment & feedback
The Minister did not provide a direct commitment regarding insourcing the pension scheme or ending the Capita contract if issues persist.
Response accuracy
Q2
Partial Answer
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Context
Capita, the current contractor managing the civil service pension scheme, has faced multiple failures and is unable to meet contractual obligations. This affects many constituents who are waiting for their pensions.
Will the Minister directly address Capita's failure, end the contract and insource the civil service pension scheme given that Capita was fined for past failures and continues to fail despite a new contract signed in November 2023?
The Minister agrees with the assessment of Capita's failures but states that the priority is supporting those impacted. If Capita fails to deliver full service recovery by June, all options will be considered.
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Assessment & feedback
The Minister did not commit directly to insourcing or ending the contract with Capita.
Response accuracy