Context
The issue of unwanted emails flooding MPs' inboxes, hindering their ability to serve constituents effectively. The Parliamentary Digital Service has introduced a paid version of Microsoft Copilot AI, but there are concerns about its utility.
Question
My constituents expect me to spend my time addressing their issues rather than managing an inbox flooded with lobbyist spam and bots from Russia and China. Microsoft Copilot offers help in writing emails but does not address inbox management issues despite repeated requests. Can the House confirm whether we are paying for this functionality that is not being used, and when will solutions be provided to address MPs' actual needs?
Answer from Nick Smith (Blaenau Gwent and Rhymney) (Lab)
The volume of unwanted emails received by MPs is a known problem, but no easy solution has been found yet. Testing has taken place to determine if Copilot or other digital solutions can help manage inboxes, though Copilot itself may not be the answer for this issue. There is a paid version of Microsoft Copilot that comes at a monthly cost.
Not addressed: Details on when and how issues with inbox management will be addressed were avoided.
How: Working On
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