Commons Sense

House of Commons · Ministers' Questions

Post Office IT Systems: Redress for Postmasters

Thursday 17 July 2025 · 1 question

Summarised by AI from the official record, so it can contain mistakes.

At a glance

Answered 1 Partly answered 0 Not answered 0

Key points

  • Emma Foody asked about recent steps to support postmasters harmed by faulty IT systems.
  • The minister acknowledged the significant human impact of the Post Office scandal on many individuals.
  • The minister expressed willingness to look into the specific case raised by Emma Foody.

Topics (select to filter)

Questions & Answers

Q1 Emma Foody Labour (Co-op) Cramlington and Killingworth
Context

A constituent of Emma Foody, a postmaster in Northumberland, lost her job and business due to the faulty Horizon system. Despite assistance from the MP, the claim remains unresolved.

Question

What recent steps have been taken to support postmasters seeking redress for harm caused by faulty IT systems? I am concerned about my constituent who is a victim of the faulty Horizon system, having lost her job and business, and has become a victim of abuse in her community. Despite my assistance, she remains without an outcome to her claim.

Answer from The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)

My hon. Friend describes just one example of the terrible human impact that the Post Office scandal has had on many good people up and down our country who served their communities and were treated unbelievably badly by the Post Office. I will of course look into the case that my hon. Friend has raised. We are determined to do more to help not just her constituent but all those who are still waiting for compensation.

Answered
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