Context
Lesley, a constituent in Llandudno with multiple health conditions including epilepsy, relies on broadband for connectivity but has experienced prolonged outages affecting her ability to make calls due to poor mobile coverage.
Question
My constituent Lesley suffers from multiple health conditions, including epilepsy, and lives with the constant risk of seizures. Her family rely on broadband to use the landline, but recently the broadband went down for several days, which meant she was completely unable to make calls because of the ongoing problems with mobile coverage in Llandudno. Will the Minister agree to meet me to discuss how we can safeguard vulnerable customers such as Lesley and address the issues in Llandudno?
Answer from The Minister for Data Protection and Telecoms (Chris Bryant)
I think my hon. Friend also has a problem at one of her universities, which we are going to try to deal with as well. She has written to me, and I will write back as soon as possible, but perhaps we could short-cut that with a meeting. I am conscious that, for medical conditions, the resilience of someone’s connectivity is just as important as the day-to-day coverage.
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