Railway Ticketing

Answer from Huw Merriman

We are delivering on the plan for rail commitments to improve railway ticketing. We recently announced that contactless pay-as-you-go will be extended to another 53 stations in the south-east, and we are working with Greater Manchester and the West Midlands on pay-as-you-go trailblazer devolution deal commitments. Some 99% of all tickets can be purchased online or through ticket machines.

Answer from Huw Merriman

There is no better place to celebrate my half century than this place, with friends and even greater colleagues. I thank my hon. Friend—and I thank his constituent—for the work he performs at Berkhamsted and Tring stations. These stations, along with another 51 stations, will be getting pay-as-you-go by the end of the year. We know that 90% of transactions are completed outside ticket offices, and this shift tends to increase for stations that operate pay-as-you-go. He asked about ensuring that staff at ticket barriers are easily identifiable. I believe that is the case, and we will certainly make sure, as these reforms are rolled out by train operators, that it continues to be the case.

Answer from Huw Merriman

Yes, I can. I thank my hon. Friend for the work he has done in ensuring that part of the roll-out of the 53 includes four of his stations. I can confirm that we are on track to get those delivered by the end of the year. Across the rail network, that will take us to more than 400 stations with pay-as-you-go.

Answer from Huw Merriman

Yes, and I thank my hon. Friend for the work he put into ensuring that his constituency station at Windsor is part of that. I can give him that assurance. As well as providing seamless tap-in, tap-out payments, fares will be simplified so that most adult passengers can be confident that pay-as-you-go will be the best price for them on the day of travel.

Answer from Huw Merriman

The hon. Lady is a London MP, and she will be aware that when London Underground did exactly the same thing for the underground it was deemed a success. That is why the current Labour Mayor has no plans to reverse it. The first group I met was that representing disability and access issues, because I wanted to ensure that the reforms best help those individuals. The aim is to redeploy staff away from the ticket office, where not so many people are seen, to the front of the station where all passengers can access them.

Answer from Huw Merriman

I thank my hon. Friend—I enjoy all the work that I do with him. I take the point that he makes with regard to Stephen, but I passionately believe that the best help that anyone can give in a rail station is through personal interaction. That is difficult when somebody is behind a glass screen, because they are not able to exit that point and go and help. It was striking that the recent report on accessibility by the Office of Rail and Road showed that demand for passenger assist at stations had increased by 68%. On that basis, and because fewer people are now purchasing tickets from the ticket office—only one in 10—it surely makes sense to put the staff out on the platforms where they can be accessed, and where they can help and reassure people and give them more assistance.

Answer from Huw Merriman

This is ultimately a matter for the train operators, but they have taken the view that their staff can be better redeployed across the station concourse platform and barrier, accessing 100% of passengers, rather than the 10% nationally who purchase their tickets from a ticket office. Effectively, this is the railway catching up with the change in passenger behaviour and demand. I very much hope that in Halifax there will be a better service as a result. Some train operators are looking to turn currently unstaffed stations into staffed stations by redeploying, and I again give the commitment from the train operators that no currently staffed station will become unstaffed as a result of these changes.