Context
Discussion about the urgent need for railway modernization due to challenges such as post-COVID recovery and industrial action.
Question
I agree with my hon. Friend that the railway is in urgent need of modernisation of both its working practices and the way in which it is structured. The lasting consequences of covid-19, industrial action and the financial challenges facing the railway have made the case for reform stronger, and I will shortly set out the next steps for that reform process.
Answer from Mark Harper
The level of services remains constantly under review. As passenger numbers increase, both the Department and the operator can look at that to see whether more needs to be done. On performance, the operator is contracted to deliver our operational performance benchmarks, and it is penalised financially if it delivers below those benchmarks. The Department has a right to request a mitigation plan if it fails to meet those benchmarks consistently.
Not addressed: Did not provide specific steps or timeline for reform as requested.
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