Context
The MP is questioning the Financial Conduct Authority's measures to protect insurance customers from loyalty penalties.
Question
What recent assessment has been made of the effectiveness of the Financial Conduct Authority in protecting customers from loyalty penalties in the insurance market?
Answer from John Glen
The Government welcome the Financial Conduct Authority's pricing rules, introduced in January this year, which require insurers to offer a renewal price no greater than the price the firm would offer to a new customer for the same policy. The Financial Conduct Authority has confirmed there is no evidence of widespread non-compliance with those rules.
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