Commons Sense

House of Commons · Ministers' Questions

Topical Questions

Monday 8 November 2021 · 17 questions

Summarised by AI from the official record, so it can contain mistakes.

At a glance

Answered 4 Partly answered 8 Not answered 0

Key points

  • Deidre Brock welcomed two new Ministers to the Front Bench for Work and Pensions questions.
  • Jonathan Reynolds questioned the high number of sanctions handed out by the DWP before the pandemic.
  • Selaine Saxby inquired about steps to match jobseekers in North Devon with available jobs.

Topics (select to filter)

Questions & Answers

Context

The Work and Pensions Secretary welcomes new ministers to her department.

Question

Since the last Work and Pensions oral questions, I am pleased to welcome the Minister of State, Department for Work and Pensions, my hon. Friend the Member for Norwich North (Chloe Smith), and the Under-Secretary of State for Work and Pensions, my hon. Friend the Member for Macclesfield (David Rutley) to join our ministerial team. I congratulate the Under-Secretary of State for Education, my hon. Friend the Member for Colchester (Will Quince) on moving to his new role, looking after childcare. I also thank my hon. Friend the Member for North Swindon (Justin Tomlinson) for the great work that he did during his time in the Department; he should be proud of his achievements, including the changes to accessibility of benefits for those with terminal illness, and the national disability strategy.

Answer from Therese Coffey (Secretary of State for Work and Pensions)

Since the last Work and Pensions oral questions, I am pleased to welcome the Minister of State, Department for Work and Pensions, my hon. Friend the Member for Norwich North (Chloe Smith), and the Under-Secretary of State for Work and Pensions, my hon. Friend the Member for Macclesfield (David Rutley) to join our ministerial team. I congratulate the Under-Secretary of State for Education, my hon. Friend the Member for Colchester (Will Quince) on moving to his new role, looking after childcare. I also thank my hon. Friend the Member for North Swindon (Justin Tomlinson) for the great work that he did during his time in the Department; he should be proud of his achievements, including the changes to accessibility of benefits for those with terminal illness, and the national disability strategy.

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Context

A constituent of Deidre Brock stopped receiving Universal Credit at the end of July due to reaching state pension age. After several attempts, she received no response from DWP until a reply was sent after Deidre Brock intervened.

Question

My constituent contacted the Department for Work and Pensions several times after her universal credit stopped at the end of July because she had reached state pension age, but she received no response. Three months later, I wrote to the DWP on the matter and received a letter on the same day, admitting the error, immediately depositing the outstanding amount and beginning the pension payments that my constituent was due. I listened to the excuses of the Under-Secretary of State for Work and Pensions, the hon. Member for Hexham (Guy Opperman), on this earlier, but I still cannot understand how it could have happened. Will the Secretary of State apologise to my constituent for the very great anxiety that she has suffered because of the DWP's blunders?

Answer from Therese Coffey (Secretary of State for Work and Pensions)

The hon. Member just shows her effectiveness as a Member of Parliament in responding to her constituent and taking the issue up with us. If there are specific details that she would like to go into, I think the Under-Secretary of State for Work and Pensions, my hon. Friend the Member for Hexham (Guy Opperman), will be more than happy to respond. It is right to say that universal credit is not paid to people who are of pension age, but I flag to her some of the issues addressed by my hon. Friend earlier when considering the backlog in paying out pensions.

Partly answered

Not addressed: Apology for constituent's anxiety

How: It Is Right To Say That Universal Credit Is Not Paid To People Who Are Of Pension Age

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Q3 Jonathan Reynolds Labour (Co-op) Stalybridge and Hyde
Context

Before the pandemic, there were 380,000 sanctions given out by DWP to British people. The questioner criticizes the Conservative government for its punitive approach towards minor infractions compared to leniency shown to ministers.

Question

May I add my welcome to the new Ministers on the Front Bench today? In the year before the pandemic, 380,000 sanctions were handed out by the DWP to the British people. Of course, there must be rules in any system, but since the Conservatives came to power in 2010, there has been a heavy focus on punitive sanctions, often for minor infractions, yet when the Home Secretary breaks the ministerial code by bullying, she gets off scot-free; when the Electoral Commission tries to investigate the Prime Minister's flat refurbishment, it gets its wings clipped; and last week, when Mr Owen Paterson broke the rules on paid advocacy, this Government tried to do away with the rules all together. These are not one-offs. This is a pattern of behaviour. Does the Secretary of State appreciate that many people are comparing how the DWP operates with how the Conservative party behaves, and are asking, “Why is there one rule for the Government and another for everybody else?”?

Answer from Therese Coffey (Secretary of State for Work and Pensions)

Well, what can I say? The interests of the British public are best served when the Conservative party is in power and in government. We are seeing a rise in employment. We are seeing a universal credit benefit system that is more generous than the legacy system that was there. We are finally removing a lot of the thresholds that actually prevented people from working more than 16 hours per week. I am proud of not only our policies but our civil servants in delivering an excellent record in trying to make sure that money gets to the people who deserve it the most.

Partly answered

Not addressed: Understanding the perception of differential treatment between DWP sanctions and government behavior

How: The Interests Of The British Public Are Best Served When The Conservative Party Is In Power

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Q4 Jonathan Reynolds Labour (Co-op) Stalybridge and Hyde
Context

The Government's failure to address sector-specific labour shortages post-Brexit is causing significant disruptions in transport, logistics, social care, and the NHS.

Question

People simply want to know that everyone in this country is playing by the same rules, and I think that is reasonable. Let me turn to another crisis of the Government's own making—the problems in the labour market we have seen over the past few months that left the pumps dry and the shelves sparse. As we left the single market it was obvious which sectors would be most disrupted: transport, logistics, and social care and the NHS. Regardless of how people voted, we have to make this work, which it clearly does not at the moment because of Government incompetence. This Government often claim they have a plan for jobs, but surely any credible plan would have tackled these shortages head on and got unemployed people the skills the economy needs to keep Britain moving. So, very simply, why was there no plan in place to prevent these problems?

Answer from Therese Coffey (Secretary of State for Work and Pensions)

Very evidently, the plan for jobs is working. We are seeing more people on the payrolls than was happening pre-pandemic. I hear what the hon. Gentleman says about some of the skills that may be required. I am conscious that many people who campaigned vigorously to stay in the European Union are still trying to use the excuse of leaving the European Union for why certain sectors are still under-supplied. The reality is that nearly 6 million people registered for the EU settlement scheme and they have an entitlement to live in this country if they so wish. I think there are some aspects of covid that are perhaps hindering people in coming back into the UK who are considering a return to their native countries. Let me say very clearly that we are working on this right across Government. We have the Prime Minister's lifetime skills guarantee. We are encouraging people to consider swapping sectors, as is happening with aspects such as SWAPs—sector-based work academy programmes—for people who are unemployed. There are also the bootcamps for skills and the incentives to take on apprentices that have been given to employers right across the country.

Partly answered

Not addressed: Plan to address sector-specific labour shortages post-Brexit

How: I Am Conscious That Many People Who Campaigned Vigorously To Stay In The European Union Are Still Trying To Use The Excuse Of Leaving The European Union

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Context

North Devon has twice the number of jobseekers as pre-pandemic levels, while employers struggle to find staff. This issue affects various skill levels and industries.

Question

I am concerned about North Devon still seeing twice the number of jobseekers as before the pandemic despite local employers having numerous vacancies. What steps is my right hon. Friend taking to match these jobseekers with available jobs?

Answer from Mims Davies

Jobcentres work directly with local employers using programmes such as SWAPs to fill vacancies. Training and work experience opportunities are available, including a guaranteed interview scheme. The Chancellor has announced £1.3 million for new technology to better match claimants and vacancies through a job-matching tool that is currently out to tender.

Partly answered

Not addressed: Specific measures addressing the skills gap in North Devon were not detailed

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Context

Serco telephony services have been reported to cause excessive call times due to poor training of staff, impacting the effectiveness of advice given to claimants.

Question

I refer to my entry in the Register of Members' Financial Interests. DWP staff report that Serco telephony services are causing excessive call times because private sector staff are poorly trained. How much is this outsourcing obsession costing the taxpayer and how fair is it on claimants who face long waits for often questionable advice?

Answer from Guy Opperman

If the hon. Gentleman writes to me I will try to get a more detailed answer. There is a regular review of all contracts put out by the DWP, and the latest data on Serco was published on 24 September 2021 and is available on the gov.uk website.

Not addressed: Costs associated with outsourcing to Serco and quality assurance of service delivery were not addressed

How: Redirecting

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Q7 Paul Holmes Con Hamble Valley
Context

The In-Work Progression Commission's report is expected to help workers earn more and progress in their careers.

Question

Will the Minister update me on the In-Work Progression Commission's report and explain how this will assist constituents to earn more and advance in their jobs?

Answer from Mims Davies

My hon. Friend will be pleased to hear that the Government will publish the response to the In-Work Progression Commission's report by the end of the year. A new in-work progression programme is supported by almost £100 million announced by the Chancellor.

Answered
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Context

The statutory minimum wage does not meet the cost of a real living wage, especially for younger workers who face significant disparities.

Question

The British Government's statutory minimum wage is not a true living wage; it fails to cover basic needs. With differing rates for young people, how will the Secretary of State ensure that all workers receive a genuine living wage reflecting current costs?

Answer from Therese Coffey

We have the Low Pay Commission making recommendations. The differential in wages is noted but we see a huge increase in the national living wage since 2010. It will be at 66% of median earnings.

Partly answered

Not addressed: Specific actions for implementing a real living wage across all ages were not detailed

How: Referencing Existing Bodies

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Context

The Pension Schemes Act 2021 introduced pensions dashboards to help people better understand and manage their pension savings.

Question

Almost exactly a year ago, I served on the Bill Committee for the Pension Schemes Act 2021. Can my hon. Friend provide an update on the implementation of pensions dashboards and undertake to write to members with a detailed response?

Answer from Guy Opperman

I will provide an update on pensions dashboards. It involves 43,000 pension providers and 22 million private and state pensions coming to devices in 2023.

Answered
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Q10 Rachael Maskell Labour (Co-op) York Central
Context

Many pensioners are struggling with heating and food due to the increase in living costs, especially with the triple lock being unlocked.

Question

Breaking the pensioners' promise by unlocking the triple lock will impact many pensioners with high costs. What steps will be taken to ensure they receive the money needed for this winter?

Answer from Guy Opperman

The hon. Member will be aware that pensions have increased by over £2,000 since 2010. There is also the enhanced take-up of pension credit.

Partly answered

Not addressed: Specific measures to support pensioners in high-cost areas were not detailed

How: Referencing Past Increases

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Context

Many sectors are struggling to find staff, especially in social care, hospitality, janitorial services, haulage, and logistics.

Question

Many sectors have staff shortages. Can my right hon. Friend inform the House about further steps being taken to help jobseekers find jobs and businesses to hire necessary staff?

Answer from Mims Davies

The DWP helps fill vacancies through work coach support, sector-based work academy programmes, and kickstart initiatives. We have doubled the number of work coaches and created a virtual job help platform.

Answered
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Context

The Help to Claim contract tender only specifies digital and telephone channels, which may not be accessible for many claimants.

Question

Can the Minister confirm that there will be no removal of funds from face-to-face services so potential claimants can still access help via these methods?

Answer from David Rutley

We are committed to ensuring best advice for people. We have reviewed our approach post-pandemic and will provide more details on how we plan to move forward.

Not addressed: No specific assurance given regarding the continued availability of face-to-face services

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Context

The UK's post-Brexit benefit system is under scrutiny for its application to both UK and EU citizens.

Question

Since leaving the EU, it is right that all those in the UK who are entitled to benefits receive them. What steps is my right hon. Friend taking to ensure fair and consistent application of post-Brexit benefit rules for UK and EU citizens?

Answer from Therese Coffey

We have been working to encourage people who receive benefits requiring immigration status to apply to the EU settlement scheme. The vast majority have done so, and we are taking actions such as sending invitations and supportive officers to help with the process.

Partly answered

Not addressed: Specific steps for fair and consistent application were not detailed

How: We Are Taking Every Action Possible

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Context

There is concern about the impact of reducing the universal credit taper rate and cutting benefits on child poverty.

Question

The reduction in the universal credit taper rate does not compensate for the £20 a week cut. Previously, no impact assessment was done before the cut. Will the Secretary of State now conduct an up-to-date assessment of how this impacts child poverty?

Answer from Therese Coffey

No impact assessment was undertaken when the temporary universal credit uplift was removed, as it was not considered necessary.

Not addressed: The question about conducting an updated impact assessment was entirely ignored

How: Given That It Was A Temporary Uplift, No Impact Assessment Was Undertaken

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Q15 Bob Blackman Con Harrow East
Context

There is discussion about lowering the universal credit taper rate to ensure people benefit from work.

Question

The reduction of the taper rate from 63% to 55% was vital. Has my right hon. Friend considered lowering it further so that working benefits more?

Answer from Therese Coffey

The reduction of the taper rate from 63% to 55% was part of the original design. The Chancellor agreed that now is a good time for it, recognising labour market opportunities and making work pay better. With £2.5 billion annually being provided, no further change in the taper rate is sought.

Answered
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Context

The government is being urged to cooperate proactively with the next stages of an investigation by the PHSO.

Question

Given that the PHSO report urged proactive cooperation, will the Government follow Northern Ireland's lead and commit to doing just that?

Answer from Guy Opperman

The hon. Gentleman seems to have forgotten the PHSO was set up under Labour. The three-stage process is being observed as established by his Blair-Brown government.

How: Hon. Gentleman Forgot, Blair-Brown Government

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Context

The Northern Ireland Executive have committed to reforming the unfair six-month rule. There is a call for the UK Government to follow suit.

Question

Motor neurone disease patients and others struggle with accessing benefits. The Northern Ireland Executive are introducing legislation this month to reform the six-month rule. Will the Government follow their lead?

Answer from Chloe Smith

We aim for changes as quickly as possible, using a two-stage approach. Universal credit and employment and support allowance will be amended via secondary legislation in April; primary legislation for other benefits will follow parliamentary timetable.

Partly answered

Not addressed: Specific commitment to follow Northern Ireland's lead was not given

How: We Aim For Changes As Quickly As Possible

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